Country Specific Details

 

Our personalized service and tailor-made solutions can help you make informed decisions, reduce supply chain delays and save money. Not just in the countries listed below, but also in more regions across the world.

Get in touch with us and we’ll provide you with a Customs House Brokerage solution that suits you the best.

TO KNOW MORE, CLICK BELOW ON THE COUNTRY NAME
Denmark	France	Germany
Italy	Peru	Poland
Portugal	Senegal	South Africa
Spain	Sweden	Thailand
United Kingdom	United States of America

 

DENMARK

Local contact options

Book directly through Maersk.com or contact mycustomsdk@maersk.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on mycustomsdk@maersk.com.

Core products

Import Customs Clearance	Export Customs Clearance	Transit Documents
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Import & Export declarations ·    Simplified procedures ·    Customs warehousing ·    Perishable cargo ·    e-Commerce ·    First time Importers or Exporters ·    Personal effects ·    European border controls & transit movements ·    Temporary clearance	·    Export declarations ·    Certificates ·    Perishable cargo ·    European border controls & transit movements ·    Reimbursements	·    T1 ·    T2L (EU origin) issuing + clearance

Additional Custom House Brokerage services

Customs Quick Health Scan	A high level risk & control assessment of the customers business highlighting potential gaps and providing support and solutions where required.
Peak Volume Management Programme	Assistance with daily Customs House Brokerage activities when the customer needs it most.
Origin and Free Trade Agreements	Awareness & guidance on FTA’s & preferential origins.
Classification Management	An overview of current Classification Databases or a Full End-to-end Reclassification Programme from our trained specialists.
Auditing and KPI reports	Tailored Auditing & Customs Reporting specific to their business requirements.

What is required to complete Customs House Brokerage?

Signed Direct Representation Letter / PoA

Signed by the Trader & on Company Letter Headed paper. This grant’s permission for Damco to complete CHB on behalf of the Trader and provides the required details to enable internal account creation.

Mandatory documents Required:

·    Signed Direct Representation Authorisation / PoA

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number (Tariff Heading)

·    Copy of the Bill of Lading 

Additional documents (where applicable)

·    Licences

·    Health Certificates

·    Preference Certificates

EORI Number

The trader must have a valid EORI and/or VAT number to hold a solid audit trail with the Danish Tax Agency (Skattestyrelsen) and the Danish Customs Agency (Toldstyrelsen) and & to be eligible to claim back any potential VAT paid.

Disclaimer

·    HS code provided by Customer

·    Not included: Phyto documentation/inspections; Health Certificate; Scanning; Physical inspections; drayage, port charges, demurrage and detention, port transit documentation, classification or additional consultancy services

·    Subject to Damco Trading Conditions

·    Use of Damco deferment Account is subject of capital advance fees

------FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing page above

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, Customs Holds, Port Authority Holds and Vessel delays.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application, more information can be found upon https://www.toldst.dk/selvbetjening-og-vejledning/

Q: What is a classification number(Tariff heading)?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products. http://tarif.skat.dk/tariff/uc/qry/sbn/search.jsf?conversationId=938958

Q: Why do I need to provide a classification number (Tariff heading)?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact Damco, who can assist in an advisory capacity only.

Q: How will I know when my shipment has cleared customs?
A: Our team will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact mycustomsdk@maersk.com

Q: Who will invoice me for my Customs Clearance?
A: Depending on shipment terms, either ML or Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: For Damco’s invoice please contact mycustomsdk@maersk.com

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

FRANCE

Local contact options

Book directly through Safmarine.com or contact douanegatewayleh@damco.com  to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on douanegatewayleh@damco.com .

Core products

Import Customs Clearance	Export Customs Clearance	Transit Documents
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Final import customs clearance ·    Simplified customs procedures ·    First time importers of exporters ·    Vat exemption under auto liquidation process ·    Help on HS code request to French customs ( RTC) ·    Delivery arrangement	·    Certificates of origin / EUR.1 / ATR ·    T2L (EU origin) issuing + clearance ·    Standard export clearance ·	·    T1 ·    T2L (EU origin) issuing + clearance

Additional Custom House Brokerage services

Customs Quick Health Scan	A high level risk & control assessment of the customers business highlighting potential gaps and providing support and solutions where required.
Peak Volume Management Programme	Assistance with daily Customs House Brokerage activities when the customer needs it most.
Origin and Free Trade Agreements	Awareness & guidance on FTA’s & preferential origins.
Classification Management	An overview of current Classification Databases or a Full End-to-end Reclassification Programme from our trained specialists.
* Costs will vary depending on the type of business, size & requirement – please refer enquiries to Damco

What is required to complete Customs House Brokerage?

Signed Power of Attorney (POA)

Signed by the buyer & on Company Letter Headed paper. This grant’s permission for Damco to complete CHB on behalf of the buyer and provides the required details to enable internal account creation.

Mandatory documents required:

·    Signed POA

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number / HS code

·    European EORI number 

EORI Number

The buyer must have a valid European EORI. For European Customer, he should be informed with local customs how to get back French VAT amount.

Additional documents (where applicable)

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates

* Originals to be submitted to Transamar where necessary

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application, more information can be found upon http://www.douane.gouv.fr/articles/a10901-numero-eori-economic-operator-registration-and-identification

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.

Q: Why do I need to provide a classification number HS Code?
A:  It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact Transamar, who can assist in an advisory capacity only.

Q: How will I know when my shipment has cleared customs?
A: Our team will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact Douanegatewayleh@damco.com

Q: Who will invoice me for my Customs Clearance?
A: Depending on shipment terms, either ML or Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: For Damco’s invoice please contact payables.france@damco.com 

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

GERMANY

Local contact options

Book directly through Maersk.com or contact MyCustomsDE@Damco.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on MyCustomsDE@Damco.com.

Core products

Import Customs Clearance	Export Customs Clearance	Transit Documents
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Import Customs Clearance ·    Export Customs Clearance ·    Transit Documents	Port Filing (Hafenanmeldung) ·    BHT (BHV-Terminal) ·    WHT (WHV-Terminal) ·    Z-No. (HAM-Terminal)	·    T1 ·    T2L (EU origin) issuing + clearance

Additional Custom House Brokerage services

Customs Quick Health Scan	Origin certificate that may be necessary depending on final country cargo destination
Peak Volume Management Programme	This document, depending on cargo type, is necessary for import / export CHB.
Origin and Free Trade Agreements	This document will be necessary as per customs requests for both export / import CHB (allow to open the container)
Classification Management	Support on container scanner (customs request)
* Costs will vary depending on the type of business, size & requirement – please refer enquiries to Damco

What is required to complete Customs House Brokerage?

Signed Power of Attorney (POA)

Signed by the buyer & on Company Letter Headed paper. This grant’s permission for Damco to complete CHB on behalf of the buyer and provides the required details to enable internal account creation.

Mandatory documents required: 

·    Signed POA

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number / HS code

EORI Number

The buyer must have a valid EORI and VAT number to hold a solid audit trail with customs authority and tax office & to be eligible to claim back any potential VAT paid.

Additional documents (where applicable) *

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates

* Originals to be submitted to Damco where necessary

Product Portfolio Maersk CHB – Germany (under legal entity Damco Germany GmbH)

·    Import Customs Clearance

·    T1 / Transit Document (NCTS)

·    T2L Clearance

·    Export Customs Clearance (MRN)

·    Port Filing / Export Customs Port Release (BHT, WHT, Z-Nr, Port Base, APCS)

·    Fiscal Customs Clearance

·    Inward + Outward Processing (Aktive + Passive Veredelungen)

·    Veterinary Clearance (for Import and Transhipment)

·    Phytosanitary Clearance

·    BLE Clearance (Federal Institute for Agriculture and Food)

·    Customs physical inspection at warehouse

·    VGM / Container weighing

·    Special clearances as per request

·    Port Services individual for Bremerhaven, Hamburg and Wilhelmshaven

FAQs

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is a Deferment Account? 
A: A deferment account is an account registered with customs, which allows the customer to make Duty & VAT payments in a secure way. This initiates a smoother, quicker customs clearance, avoiding additional delays.

Q: What if I do not have a Deferment Account?
A: Customer can apply for their own account by contacting the local German customs authority directly or contact Damco at mycustomsde@damco.com to seek approval to use theirs. This is subject to a % transactional charge, and credit checks may be required.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application, more information can be found upon http://www.zoll.de

Q: What is a classification number / HS Code
A: A classification number is a unique 11-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.  http://auskunft.ezt-online.de/ezto/Welcome.do

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact Damco, who can assist in an advisory capacity only.

Q: How will I know when my shipment has cleared customs?
A: Our team at mycustomsde@damco.com will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?>
A: Please contact mycustomsde@damco.com

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

ITALY

Local contact options

Contact it.import@maersk.com | it.export@maersk.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on it.import@maersk.com | it.export@maersk.com.

Core products

Import Customs Clearance	Export Customs Clearance	T1 - transit customs clearance	Fiscal clearance
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of cargo.	Standard Declaration to Customs to gain permission to board an outbound vessel.	A customs declarations allowing to move goods between two or more different customs territories.	Import customs clearance done in the country of entry to EU while we guarantee that the VAT will be paid in the country of final destination that is a different EU country.
·    Import declarations. ·    Declaring T2L (intra EU shipments).	·    Export declarations. ·    Creating T2L for intra EU shipments.	·    Regular T1. ·    Simplified procedure (we do not have it yet but are in the process of obtaining one).

Additional Custom House Brokerage services

·    EUR1 

·    Sanitary / Phytosanitary / Soivre (quality) Certificates

·    Veterinary certificates

·    ECS – Declaring already custom cleared cargo to European customs system.

·    Security declarations – Not included in simplified procedure but must be done before loading a vessel.

·    Scanner Assistance

·    Inspections Assistance

What is required to complete Customs House Brokerage?

·    Commercial Invoice (s)

·    Packing List (s)

·    HS codes of the cargo

·    Bill Of Lading

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A:  Late submission of POA or any other certificate, late payment when no credit, Authorities feedback.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. 

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct.  

Q: How will I know when my shipment has cleared customs?
A: You will get either an automatic or self-generated e-mail announcement

Q: Who can I contact regarding my Customs Clearance?
A: Please contact
it.import@maersk.com – import shipments
it.export@maersk.com - export shipments

Q: Who will invoice me for my Customs Clearance?
A: Maersk will raise your invoice for all CHB activities

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Please contact
it.import@maersk.com – import shipments
it.export@maersk.com - export shipments

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

PERU

Local contact options

In Maersk Peru, we have people who are experts in local customs processes and regulations, and we work with trusted and AEO (Authorized Economic Operators) certified customs agents with vast experience in the field. We cover all the customs jurisdictions in Peru, meaning all ports, for imports and exports.

Please contact your Customer Service representative to include one of our Customs House Brokerage products in your supply chain. You may also contact martin.torres@damco.com for more information.

Core products

Import Customs Clearance	Export Customs Clearance	Transit documents
Standard full import customs clearance process ·    Full Customs Declaration upon arrival in the country in scope to gain release of the cargo for onward delivery. ·    Guidance on correct merchandise fiscal classification, on the type of operation, on the existent commercial trade agreements that you can benefit from. ·    Customs clearance consultancy services, such as providing information on the certificates/licenses needed for each type of commodity.	Standard full export customs clearance process: ·    Standard export clearance procedure ·    Guidance on correct merchandise fiscal classification, on the type of operation, on the existent commercial trade agreements that you can benefit from. ·    Customs clearance consultancy services, such as providing information on the certificates/licenses needed for each type of commodity.	·    A transit document allows free movement of cargo and containers through Peruvian territories, suspending the payment of duty and VAT until the destination.
·    Duty Classification ·    Definitive Import Entry Declaration ·    Temporary Import Entry Declaration	·    Duty Classification ·    Definitive Export Entry Declaration ·    Temporary Import Entry Declaration	·    Transit entry declaration

Additional Custom House Brokerage services

·    EUR1 

·    Sanitary / Phytosanitary / Soivre (quality) Certificates

·    Veterinary certificates

·    ECS – Declaring already custom cleared cargo to European customs system.

·    Security declarations – Not included in simplified procedure but must be done before loading a vessel.

·    Scanner Assistance

·    Inspections Assistance

What is required to complete Customs House Brokerage?

·    Commercial Invoice (s)

·    Packing List (s)

·    HS codes of the cargo

·    Bill Of Lading

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A:  Late submission of POA or any other certificate, late payment when no credit, Authorities feedback.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. 

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct.  

Q: How will I know when my shipment has cleared customs?
A: You will get either an automatic or self-generated e-mail announcement

Q: Who can I contact regarding my Customs Clearance?
A: Please contact
it.import@maersk.com – import shipments
it.export@maersk.com - export shipments

Q: Who will invoice me for my Customs Clearance?
A: Maersk will raise your invoice for all CHB activities

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Please contact
it.import@maersk.com – import shipments
it.export@maersk.com - export shipments

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

POLAND

Local contact options

Book directly through Maersk.com or contact mycustomspl@damco.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on mycustomspl@damco.com.

Core products

Import Customs Clearance	Export Customs Clearance	Transit documents
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Final import customs clearance ·    Simplified customs clearance ·    Customs & sanitary inspections	·    PEX – A / EU – A documents ·    Certificates of origin / EUR.1 * ·    T2L (EU origin) issuing + clearance	·    T1 ·    * Only with customs clearance

Additional Custom House Brokerage services

Customs Quick Health Scan	A high level risk & control assessment of the customers business highlighting potential gaps and providing support and solutions where required.
Peak Volume Management Programme	Assistance with daily Customs House Brokerage activities when the customer needs it most.
Origin and Free Trade Agreements	Awareness & guidance on FTA’s & preferential origins.
Classification Management	An overview of current Classification Databases or a Full End-to-end Reclassification Programme from our trained specialists.

* Costs will vary depending on the type of business, size & requirement – please refer enquiries to Damco.

What is required to complete Customs House Brokerage?

Signed Power of Attorney (POA)

Signed by the buyer & on Company Letter Headed paper. This grant’s permission for Damco to complete CHB on behalf of the buyer and provides the required details to enable internal account creation.

Mandatory documents required:

·    Signed POA

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number / HS code 

EORI Number

The buyer must have a valid EORI and VAT number to hold a solid audit trail with customs authority and tax office & to be eligible to claim back any potential VAT paid.

Additional documents (where applicable) *

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates

* Originals to be submitted to Damco where necessary

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule presented to you.

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application, more information can be found on https://puesc.gov.pl. You can check if EORI no is valid on: http://ec.europa.eu/taxation_customs/dds2/eos/eos_home.jsp?Lang=pl

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products. https://ext-isztar4.mf.gov.pl/taryfa_celna/

Q: Why do I need to provide a classification number HS Code?
A: It is the Importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact Damco, who can assist in an advisory capacity only.
Q: How will I know when my shipment has cleared customs?
A: Our team at mycustomspl@damco.com will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact mycustomspl@damco.com

Q: Who will invoice me for my Customs Clearance?
A: Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: For Damco invoice, please contact mycustomspl@damco.com 

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

PORTUGAL

Local contact options

Please contact pt.customs@maersk.com  to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on pt.customs@maersk.com.

Core products

Import Customs Clearance	Export Customs Clearance	Transit documents
Standard Full Customs Declaration, paying Duties & VAT upon arrival in the country in order to clear the cargo.	Standard Declaration to Customs to obtain permission to export cargo to non-EU destinations.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Final import customs clearance ·    Temporary import customs clearance ·    Simplified customs clearance ·    Customs & other authorities inspections	·    Export customs clearance ·    Certificates of origin / EUR.1 ·    T2L (EU origin) issuing + clearance ·    Re-export declaration	·    T1

Additional Custom House Brokerage services

Customs Quick Health Scan	A high level risk & control assessment of the customers business highlighting potential gaps and providing support and solutions where required.
Peak Volume Management Programme	Assistance with daily Customs House Brokerage activities when the customer needs it most.
Origin and Free Trade Agreements	Awareness & guidance on FTA’s & preferential origins.
Classification Management	An overview of current Classification Databases or a Full End-to-end Reclassification Programme from our trained specialists.

* Costs will vary depending on the type of business, size & requirement – please refer enquiries to Customs Sales Department.

What is required to complete Customs House Brokerage?

Signed Power of Attorney (POA)

Signed by the buyer, on Company Letter Headed paper, with needed ID documents and commercial certificate. This grant’s permission for our Customs Team to complete CHB on behalf of the buyer and provides the required details to enable internal account creation.

Mandatory documents required:

·    Signed POA

·    Commercial invoice(s)

·    Packing list(s) 

EORI Number

The buyer must have a valid EORI and VAT number to hold a solid audit trail with customs authority and tax office & to be eligible to claim back any potential VAT paid.

Additional documents (where applicable) *

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates

* Originals to be submitted to our Customs Team whenever necessary

FAQs

Q: What is the Pricing / Cost of these services?
A: Our Sales team will define our best offer, depending on the business complexity/volumes

Q: What can hold up my Customs Clearance?
A: Document control and/or Physical control from Customs and other relevant authorities.

Q: How will I know when my shipment has cleared customs?
A: Our Customs Team will upload and send proper notification to customers, via our dedicated website.

Q: Who can I contact regarding my Customs Clearance?
A: All contacts and booking tool available on https://teamsite.maerskgroup.com/teams/MLI-X-Spain2/Customs/SitePages/techbpt.aspx. You will also receive an “on-boarding” contact from your CHB partner to explain all process details and communication flow.  

Q: Who will invoice me for my Customs Clearance?
A: You will receive one consolidated invoice on your Maersk shipment or directly from CHB desk on special business cases.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: You will be able to dispute online your Maersk invoice, or contact your CHB partner

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

SENEGAL

Local contact options

Please contact your Customer Service representative to include one of our Customs House Brokerage products in your supply chain.

Core products

Import Customs Clearance	Export Customs Clearance	Bonded transit movement
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	Hinterland services for cargo in transit to land locked countries
·    Customs formalities	·    Customs formalities	·    Trucking ·    Customs formalities at port, at the border and potentially at destination

Additional Custom House Brokerage services

·    Our services cover all aspects of customs procedures:

·    Full customs clearance

·    Bonded warehousing

·    Bonded transit movements

·    Commodity classification

·    Intrastat and extrastat

·    Limited fiscal representation

·    Aggregated declarations

·    Classification and validation investigation

·    Regulatory reporting

·    Complex entry preparation

·    IPR /Drawback strategy

·    Bonded transfers and transhipments

What is required to complete Customs House Brokerage?

Mandatory documents required: 

·    Signed POA

·    Commercial invoice(s)

·    Packing list(s)

·    Exemption documents for exempted projects

·    Import license (COTECNA report)

Additional documents (where applicable) *

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Phytosanitary Certificates

* originals to be submitted to Damco where necessary 

Signed Power of Attorney (POA):

Signed by the buyer & on Company Letter Headed paper. This grant’s permission for Damco to complete CHB on behalf of the buyer and provides the required details to enable internal account creation

NINEA Number & PPM Code

The buyer must have a valid Ninea and VAT number and PPM code to hold a solid audit trail with customs authority and tax office & to be eligible to claim back any potential VAT paid.

Deferment Account Number

A deferment account is an account registered with customs which allows the customer to make Duty & VAT payments in a secure way .  This initiates a smoother, quicker customs clearance, avoiding additional delays . Customer can apply for their own account by contacting the local Senegalese public customs authority directly  or request a  credit agreement protocol with DAMCO which is subject to a % transnational charge, and credit checks may be required .

FAQs

Q: What is the Pricing / Cost of these services?
A: Cf. quotation

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is a Deferment Account? 
A: A deferment account is an account registered with customs, which allows the customer to make Duty & VAT payments in a secure way. This initiates a smoother, quicker customs clearance, avoiding additional delays.

Q: Can DAMCO use its deferment account to pay for customs clearance and re-invoice it after to us?
A: Yes, but subject to client financial stability and capability to pay in time.

Q: Is DAMCO a certified Customs house broker?
A: Yes

Q: What is the lead time for customs clearance?
A: 4 to 5 days subject to documents reception at least 10 days before vessel arrival.

Q: What are the needed documents for customs clearance?

A: 

·    Commercial Invoice

·    Packing list

·    Bill of lading

·    Power of attorney

Q: Who will be my point of contact at DAMCO?
A: Every customer has a dedicated agent as focal point of contact to handle his files, that person will be permanently in touch with him regarding the processing of his clearance but also for his overall operation.

Q: What is the deadline for payment of DAMCO invoices?
A: Cash for certain clients and on 15 to 30 days credit for some others regarding different criteria.

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

SOUTH AFRICA

Local contact options

Please contact your Customer Service representative to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance. One of our licenced customs brokers can be contacted on kogandree.chetty@damco.com in her capacity as Customer Care Manager and escalations to junaid.kathrada@damco.com in his capacity as SCM & VAS Manager.

Core products

Import Customs Clearance	Export Customs Clearance	Bonded transit movement
Standard full import customs clearance process	Standard full export customers clearance process	A transit document allows the free movement of containers through South Africa and African countries around Southern Africa
·    HS code review and suggestion ·    Import entry declaration ·    Act as intermediary between traders and Customs in Customs clearance process ·    EDI capabilities to any port entry in South Africa	·    Export entry declaration ·    Act as intermediary between traders and Customs in Customs clearance process ·    EDI capabilities to any port exit in South Africa	·    Transit entry declaration ·    Act as intermediary between traders and Customs in Customs clearance process ·    EDI capabilities to any port entry/exit in South Africa

Additional Custom House Brokerage services

·    Refund Claims

·    Value determinations (DA55)

·    Tariff determinations

·    Special attendance / Customs supervision

·    Other Agency Hold release facilitation

·    Obtaining certificates of Origin

·    Vouchers of Correction

·    Ex bond clearances

·    Lodging Provisional Payments 

·    Consulting and Dispute Resolution

What is required to complete Customs House Brokerage?

·    Registered importer on Record is always required for import and export clearance.

·    Cargo destined to BLNS countries require a Foreign Principal and Registered Agent registration.

·    Commercial documents required for clearance would include:

o    Commercial Invoice

o    Packing List

o    Clearing Instruction

o    Certificate of Origin / EUR1 (if applicable)

o    Bill of Lading

o    Any relevant permits i.e. ITAC import permits on second hand / used goods

Note: Damco does not facilitate clearance on personal effect shipments.

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is a Deferment Account?
A: A deferment account is an account registered with customs, which allows the customer to make Duty & VAT payments in a secure way. This initiates a smoother, quicker customs clearance, avoiding additional delays.

Q: What if I do not have a Deferment Account?
A: Customer can apply for their own account by contacting the local customs authority directly or elect to make use of the Damco deferment facilities * this is subject to a % transnational charge, and credit checks may be required.

Q: What is an Importer code and how do I get one?
A: An Importer / Exporter code is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application. More information can be found upon http://www.sars.gov.za

Q: What is a classification number HS Code?
A: A classification number is a unique 9-digit code that relates to a specific product and determines the amount of Duty payable

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please contact Damco, who can assist in an advisory capacity only.
Q: How will I know when my shipment has cleared customs?
A: Our team will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact your Customer Service Representative.

Q: Who will invoice me for my Customs Clearance?
A: Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Damco invoice please contact kogandree.chetty@damco.com in her capacity as Customer Care Manager and escalations to junaid.kathrada@damco.com in his capacity as SCM & VAS Manager.

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney

SPAIN

Local contact options

Book directly through Maersk.com or contact mycustomses@transamar.es or Export and Transits OPS Coordinator Avellaneda, Javier javier.avellaneda@transamar.es  (+34 956 58 45 37) or Imports OPS Coordinator Migoya, Helia helia.migoya@transamar.es (+34 956 58 45 24) to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on mycustomses@transamar.es

Core products

Import Customs Clearance	Export Customs Clearance	Transit Documents	Waivers
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.	When a merchandise is shipped to a West African country, in addition to the usual documentation for maritime shipments (invoice, packing list, certificates of origin and customs clearance), an additional document called waiver or BS must be completed.
·    Full import customs clearance ·    Fiscal representation ·    Inward + outward processing	·    Export declaration including Port Filing	·    T1 (Domestic) ·    T2L (EU origin) issuing + clearance ·    T1 (International)

Additional Custom House Brokerage services

EUR1	Origin certificate that may be necessary depending on final country cargo destination
Sanitary / Phytosanitary / Soivre (quality) Certificates	This document, depending on cargo type, is necessary for import / export CHB.
C-5 Document	This document will be necessary as per customs requests for both export / import CHB (allow to open the container)
Scanner Assistance	Support on container scanner (customs request)
Inspections Assistance	Support of red channels and scanner

What is required to complete Customs House Brokerage?

Mandatory documents required:

·    Customer Authorization to perform Customs Clearance for their cargo

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number / HS code

Additional documents (where applicable)

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates           

 * Originals to be submitted to Transamar where necessary

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is a Deferred VAT?
A: With the amendments introduced by Law 28/2014, importers can pay VAT on their monthly return. That is, while the payment of customs duties, anti-dumping and other taxes related to imports will be managed with the payment letter 031, the VAT will be deferred to the monthly VAT declaration-settlement (Form 303).

Q: What if I do not have a Deferred VAT?
A: Customer can apply to have Deferred VAT by submitting the census declaration (model 036 of the AEAT), which can be done telematically , in the month of November of the year before the start of the calendar year in which it should take effect.
That is to say that for operators who want to apply for deferred VAT application for 2019, you must submit model 036 this same month of November 2018. The request to renounce VAT deferred to the export must also be made through model 036 in the month of November of the year before the start of the calendar year in which it should take effect

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application, more information can be found upon http://www.AEAT.es

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products.

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact Transamar, who can assist in an advisory capacity only.

Q: How will I know when my shipment has cleared customs?
A: Our team at MyCustomsES@transamar.es will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact mycustomses@transamar.es or Export and Transits OPS Coordinator Avellaneda, Javier javier.avellaneda@transamar.es  (+34 956 58 45 37) Imports OPS Coordinator Migoya, Helia helia.migoya@transamar.es (+34 956 58 45 24)

Q: Who will invoice me for my Customs Clearance?
A: Transamar will raise an invoice for all Customs related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Please contact mycustomses@transamar.es or Export and Transits OPS Coordinator Avellaneda, Javier javier.avellaneda@transamar.es  (+34 956 58 45 37) Imports OPS Coordinator Migoya, Helia helia.migoya@transamar.es (+34 956 58 45 24)

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

SWEDEN

Local contact options

Please contact mycustomsse@maersk.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on mycustomsse@maersk.com.

Core products

Import Customs Clearance	Export Customs Clearance	Transit documents
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Final import customs clearance ·    Simplified customs clearance ·    Customs & sanitary inspections	·    PEX – A / EU – A documents ·    Certificates of origin / EUR.1 * ·    T2L (EU origin) issuing + clearance	·    T1

Additional Custom House Brokerage services

Customs Quick Health Scan	A high level risk & control assessment of the customers business highlighting potential gaps and providing support and solutions where required.
Peak Volume Management Programme	Assistance with daily Customs House Brokerage activities when the customer needs it most.
Origin and Free Trade Agreements	Awareness & guidance on FTA’s & preferential origins.
Classification Management	An overview of current Classification Databases or a Full End-to-end Reclassification Programme from our trained specialists.

What is required to complete Customs House Brokerage?

Signed Power of Attorney (POA)

Signed by the buyer & on Company Letter Headed paper. This grant’s permission to complete CHB on behalf of the buyer and provides the required details to enable internal account creation.

Mandatory documents required:

·    Signed POA

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number / HS code

EORI Number

The buyer must have a valid EORI and VAT number to hold a solid audit trail with customs authority and tax office & to be eligible to claim back any potential VAT paid.

Additional documents (where applicable)

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates

* Originals to be submitted where necessary

FAQs

Q: What is the Pricing / Cost of these services?
A: The Cost of these services can be found under out local charges tariff page https://www.maersk.com/local-information/sweden/important-information

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, Customs Holds, Port Authority Holds and Vessel delays.

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application. You can apply for an EORI number here: http://eoriwebb.tullverket.se/eoriexternalweb/login.jsf?lang=SE 

Q: What is a classification number HS Code?
A: A classification number is a unique 10-digit code that relates to a specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable the customer to classify their products. http://tulltaxan.tullverket.se/#!/taric/nomenclature/sbn?sd=2019-03-11&d=I&cc=&l=sv&ql=sv&ea=false

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact one of our CHB experts, who can assist in an advisory capacity only. 

Q: How will I know when my shipment has cleared customs?
A: Our team will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact mycustomsse@maersk.com

Q: Who will invoice me for my Customs Clearance?
A: Depending on shipment terms, either ML or Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Please send your customs related queries to mycustomsse@maersk.com  

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

THAILAND

Local contact options

Please contact dthbkkexpcustomsthailand@maersk.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on dthbkkexpcustomsthailand@maersk.com.

Core products

Import Customs Clearance	Export Customs Clearance	Bonded transit movement
Standard full import customs clearance process	Standard full export customs clearance process	A transit document allows the movement of containers through Laos, Cambodia, Malaysia and Myanmar.
·    HS code review and suggestion ·    Import entry declaration ·    Act as intermediary between traders and Customs in Customs clearance process	·    Export entry declaration ·    Good control list submission ·    Act as an intermediary between traders and Customs in Customs clearance process to gain permission to board the vessel & be exported outside of Thailand	·    Transit entry declaration ·    Act as an intermediary between traders and Customs in Customs clearance process at the border

Additional Custom House Brokerage services

·    C/O Form applying (all type, both DFT & Chamber of Commerce

·    C/O Legalization

·    Duty Drawback

·    Tax Refund

·    NSW submission (applicable for restricted commodities)

·    Bonded transfers and transhipments

What is required to complete Customs House Brokerage?

Process	Mandatory documents required	Lead-time
ONE-TIME PROCESS 1. Customer set up To enable Damco handle the shipment	·    Certified copy of company registration ·    Certified copy of VAT certificate/TAX ID	2-3 days
2. Customs registration for adding broker To enable Damco process customs clearance on customer's behalf	·    Completed for of Customs registration application (CHBDOC002_CUSTOMS REGISTRATION FORM NO.7) ·    Certified copy of VAT Certificate/Tax ID ·    Certified copy of ID Card/Passport of customer's authorized board director ·    POA to register Customs (CHBDOC001_POA TO REGISTER CUSTOMS) ·    Certified copy of customer's company affidavit (not over 3 months) ·    Original ID Card/Passport of customer's authorized board director (when submitting customs)	3-14 days
3. Signed power of attorney (POA) This grants permission for Damco to complete CHB on behalf of the customer	·    Certified copy of Company registration ·    Certified copy of VAT Certificate/Tax ID ·    Original ID Card/Passport of customer’s authorized board director (when submitting customs) ·    POA
REGULAR PROCESS 1. Entry declaration	·    Invoice & packing list ·    Bill of Lading (import), booking confirmation (export) ·    HS code, Form (if any)	1 day

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What is the benefit of using Maersk CHB powered by Damco? 
A:

·    We can help our customers consolidate number of suppliers for ease of their supply chain management.

·    We are the first to know when the boxes will arrive or depart so we best positioned to make filing on time.

·    CHB services provide deeper relationships and additional stickiness to our ocean liner business.

·    We can become the one stop shop supplier for our customers… Integrator of Container Logistics.

Q: What is Damco CHB key selling point?
A: Damco Thailand is an AEO certified Custom broker who is entitled below benefit grant by Thai Customs department:

1. Exemption from physical examination except other procedure/related laws
2. otherwise stated or having reasonable suspicious.
3. Fast duty drawback.
4. Re-export, tranship, in-transit procession without additional registration. 

In-house & Professional Customs Specialist Team. 
Safety and security compliance. 

·    Multiple sources of Data storage & Back-up system.

·    Latest technology support E-paperless, E-form, E-formula and Invoice interface

Q: Could we proceed Adding broker with Customs without original ID card or passport presentation?
A: No, presentation of original ID card or passport at the time of registration is required by laws.

Q: What’s the total lead-time for all relevant registration process?
A: 2-4 weeks

Q: What is a classification number HS Code?
A: A classification number is a unique 8-digit code that relates to a specific product and determines the amount of Duty payable.

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please advise to contact Damco, who can assist in an advisory capacity only.

Q: How will I know when my shipment has cleared customs?
A: Our team at dthbkkexpcustomsthailand@maersk.com will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact dthbkkexpcustomsthailand@maersk.com

Q: Who will invoice me for my Customs Clearance?
A: Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A: Damco invoice please contact dthbkkexpcustomsthailand@maersk.com

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
NSW = National Single Window
LPI = License Per Invoice

UNITED KINGDOM

Local contact options

Book directly through Maersk.com or contact mycustomsuk@damco.com to include one of our Customs House Brokerage products in your supply chain.

Our Customs Team are always happy to answer any query you may have in relation to customs clearance, one of our licenced customs brokers can be contacted on mycustomsuk@damco.com.

Core products

Import Customs Clearance	Export Customs Clearance	Transit Documents
Standard Full Customs Declaration, paying Duty & VAT upon arrival in the country in scope to gain release of the cargo for onward delivery.	Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU.	A transit document allows the free movement of containers through European territories, suspending the payment of Duty and VAT until the destination.
·    Full Import customs clearance ·    Simplified customs clearance ·    Customs & Port Authority inspections		·    T1 ·    T2L (EU origin) issuing + clearance * Only with customs clearance

Additional Custom House Brokerage services

Customs Quick Health Scan	A high level risk & control assessment of the customers business highlighting potential gaps and providing support and solutions where required.
Peak Volume Management Programme	Assistance with daily Customs House Brokerage activities when the customer needs it most.
Origin and Free Trade Agreements	Awareness & guidance on FTA’s & preferential origins.
Classification Management	An overview of current Classification Databases or a Full End-to-end Reclassification Programme from our trained specialists.
* Costs will vary depending on the type of business, size & requirement – please refer enquiries to Damco

What is required to complete Customs House Brokerage?

Signed Direct Representation Letter

Please read, print & sign on company letter headed paper, and return to Damco. This document is providing Damco permission from you, to complete CHB on your behalf.

Mandatory Documents Required

·    Signed Direct Rep Letter

·    Commercial invoice(s)

·    Packing list(s)

·    Classification Number / HS code 

EORI Number*

EORI (Economic Operators Registration & Identification System) Number – is required to complete customs clearance. Please refer to the FAQ Section for more details

Additional documents (where applicable) *

·    Copy of the Bill of Lading

·    Licences

·    Health Certificates

·    Preference Certificates

* Originals to be submitted to Damco where necessary

FAQs

Q: What is the cost of Customs Clearance? 
A: The cost will vary depending on the type of declaration required and will be displayed within the booking stage, Alternatively please do not hesitate to contact MyCustomsUK@Damco.com

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays. 

Q: What is an EORI Number and how do I get one?
A: An EORI (Economic Operators Registration & Identification System) Number is a unique reference number issued by Customs to the Importer and is required to import goods from outside the EU. This is a one-time application, more information can be found upon  https://www.gov.uk/eori 

Q: What is a classification number HS Code?
A: A classification number is a unique 10 digit code that relates to your specific product and determines the amount of Duty payable. The Trade Tariff link can provide help and useful tips to enable you to classify your products. https://www.gov.uk/trade-tariff

Q: Why do I need to provide a classification number HS Code?
A: As the importer/Exporter it’s your legal responsibility to ensure classification of your products are correct. However, if you’re unsure please do not hesitate to contact MyCustomsUK@Damco.com who can assist you in an advisory capacity.

Q: How will I know when my shipment has cleared customs?
A: Our team at MyCustomsUK@Damco.com will email you with your clearance paperwork as soon as the shipment has been released from customs and is free to leave the port, or board the outbound vessel.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact our team at MyCustomsUK@Damco.com

Q: Who will invoice me for my Customs Clearance?
A: Damco will raise your invoice for all your customs clearance activities.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact? 
A: Please contact our team at MyCustomsUK@Damco.com

Q: What is a Deferment Account?
A: A deferment account is an account registered with Customs, which allows the customer to make Duty & VAT payments to HMRC in a secure way. This initiates a smoother, quicker customs clearance, avoiding additional delays.

Q: What if I do not have a Deferment Account?
A: You can apply for your own Deferment Account by contacting  cdoenquiries@hmrc.gsi.gov.uk  Alternatively, you can pay through FAS (Flexible Accounting System) or contact Damco at MyCustomsUK@Damco.com  to seek approval to use theirs. (This is subject to a % transactional charge, and credit checks may be required.)

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney
T1 = Transit Document which allows the movement of non-EU commodity between two customs offices (EU)
T2L = Document which proofs the EU status

UNITED STATES OF AMERICA

Local contact options

Please contact your Customer Service representative to include one of our Customs House Brokerage products in your supply chain.

Learn more about the Customs Brokerage App

Core products

Import Customs Clearance	Export Customs Clearance	Bonded transit movement
Standard full import customs clearance process	Standard full export customs clearance process	Full range of trade advisory services Technical support on complex customs issues
·    ISF filing ·    Import entry declaration all modes across the USA ·    HTS classification ·    Arrangement of delivery	·    Export declaration ·    AES filing ·    Summary reporting	·    HTS review and validation ·    FTA certification ·    Post Entry Claims ·    Drawbacks

Custom House Brokerage services at a glance

Process	Mandatory documents required	Lead-time
Global presence	In house operations in most of the countries we serve
Automated Systems	API/EDI and streamlined processes which ensure fast and reliable customs clearance	Flexible automation solutions - we use a variety of formats and structures and are actively exchanging data with most of the top-tier ERP and Trade Management solutions
Importer Security Filing	Sophisticated ISF (10+2) solutions help you avoid customs penalties	Broad selection of ISF filing options.
Duty Deduction	Innovative Duty Deduction program lets you save money on your dutiable goods	Integrated service with our SCM solutions at origin to provide SKU level freight deductions that lower the amount of duties and taxes you pay at destination
Single Visibility Platform	Customs Brokerage Services in the USA and Canada under a single visibility platform	New way of looking at your supply chain and trade data. By using exception management method, CHB App provides you with ability to focus on important issues and use actionable intelligence to make informed decisions positively impacting your supply chain. Available on your desktop, tablet or mobile phone.
Reporting	Customizable reporting to include landed costs, section 301 analysis, PGA releases and so much more	Automated delivery of reporting based on event triggers.  Reports can contain virtually any retained database element.
Compliance	Expertise in all matters of trade compliance	International Trade experts ready to work for you and provide bottom line benefit to your organization by analysing your supply chain compliance practices and suggesting improvements
Cost Mitigating Solutions	Proven track record of implementing solutions to reduce and increase compliance	Our clients save millions of dollars annually in duties and Customs fees
Post Entry	We can perform post entry work as well as offer consultative services	Post Entry solutions include reconciliation, drawback, protest. Consultative services include tariff engineering, Special Programs Management, Product Database Management and more.
CTPAT	First Customs Broker to become CTPAT in 2002	We can also provide services to help importers obtain CTPAT status as well as manage requalification.
FTZ	Foreign Trade Zone Specialists as well as bonded warehousing	We are both an FTZ proprietor and offer FTZ entry filing solutions.
Bonds	Assistance with securing Continuous Bonds	Assistance with government required customs bonds to ensure smooth entry clearance of your freight.
ACH	Assistance with ACH set up for transactional or monthly payment options	Electronic payment of government required duties and taxes for ease of transacting business.
Newsletter	CHB.GURU provides updates on all your latest industry news around the world	https://customshousebrokerage.guru

What is required to complete Customs House Brokerage?

Customer set up US Resident	Customer set up Non-resident importer	Entry process
Signed Power of Attorney	Signed Power of Attorney	Commercial invoice and packing list
Signed rate sheet	Signed rate sheet	Bill of Lading
Valid US Tax ID or Social Security Number	Additional books and records may be required.	Free Trade certificates/certificate of origins
Completed CHB questionnaire	Completed CHB questionnaire	HTS if available
Customer product database if available	Customer product database if available	Customer product database if available

FAQs

Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A : In the US, most cargo is processed and released before its arrival, however there are things that can cause delays; missing mandatory documents, Customs or other agency holds or exams, vessel delays are just some examples of potential delays.  Talk to your sales representative about how to prepare and mitigate risk additional costs related to delayed Customs release. 

Q: What do I need to import goods into the USA?
A : The USA allows commercial imports by individuals, by US companies and by foreign companies.    Goods may be entered by their owner, purchaser or a Customs Broker designated by such parties. To process Customs entries, a duly authorized Power of attorney must be collected before we can transact business on your behalf.    All entries must be accompanied by a surety bond, which provides guarantee that all duties, fees and charges will be paid.

Commercial documents, including a commercial invoice, a packing list, bill of lading or cargo receipt are required to be completed in English and contain detailed and specific information.  Additional documents may be required depending on the commodities imported.

Importers are expected to understand their obligations and responsibilities surrounding compliance with laws and regulations governing their products.  For more information follow the link to CBPs publication on import basics. https://www.cbp.gov/document/publications/importing-united-states

Q: Is CBP the only agency concerned with my imports?
A : Depending on the commodity there are many other agencies that govern and monitor the import of cargo into the US with an aim of protecting the American consumer.  Agencies like FDA, NHTSA, Fish & Wildlife, FCC and more access data collected at the time an entry is filed to review before release can be obtained.  The Maersk team is knowledgeable in all types of imports and can help you navigate other agency requirements.  

Q: Will I have to pay duties and taxes on my imports?
A : Unless exempt, all imported goods are subject to duties and taxes based on their tariff classification according to the Harmonized Classification Number. Certain commodities can be assessed with other taxes – including anti-dumping and excise duties.  In the US, CBP assesses various fees which are also paid at the time of entry.  Fees can be driven by commodity (e.g. cotton fee, beef fee), by mode of transportation, or by other importing conditions. 

Q: I believe I've been paying too much in duties and/or taxes. Do I have any recourse to recover the funds?
A : The rate of duties and taxes payable on any given product is entirely dependent on the type of goods imported and the Customs Tariff. Origin and end use can also affect the duty rate assigned to your product line. It is important to ensure that the description of your merchandise is clear and accurate to ascertain the correct tariff number.  Our team of consultants can help provide classification assistance in advance of importation at your request.  Should an error occur and duties be overpaid, there are methods to correct entries after they are filed; certain limitations and time-constraints may apply. 

Q: Can you help us educate our staff regarding Customs?
A : Yes. We provide a variety of training solutions for your teams; seminars, webinars, or individual training classes can be provided at your request. 

Q: CPB are performing an audit. What support can you provide?
A : We can assist with the document preparation and collection as well as review both your transactions and internal procedures in preparation for your audit.  As well, we can provide in-person representation and guidance throughout the audit process. 

Q: I am not sure how to classify new products. Can you help?
A : We can provide product classification as an ad-hoc solution or as an ongoing project.  Detailed product descriptions along with supporting details like ingredients or content listings, construction, packaging details and more may be required depending on the commodity.  

Q: How do I set up an account ?
A : The following documents are required to set up an account:

1. POA (Power of Attorney) – this legal document assigns the ability to sign entry declarations on your behalf.  Please follow the instructions carefully; the document must be executed by a duly authorized individual and must include identity validation.  Additional details may be required for foreign importers.
2. A surety bond.  Surety bonds are a guarantee that the importer will comply with all import rules and regulations and that all duties and charges will be paid.  We will help you obtain a bond if you do not already have one.
3. A signed rate agreement.  As a part of our onboarding discussions, we will provide you with a written explanation of our charges.  Simply return a signed copy acknowledging the rates quoted.

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
HTS = Harmonized Tariff Schedule
MPF = Merchandise Processing Fee – this fee is charged by CBP on every entry processed. 
HMF = Harbor Maintenance Fee – this fee is charged by CBP on every shipment moving via a waterway. 
ISF = Import Security Filing – this is a security screening filed in advance of the export of any cargo destined for a US port.  Failure to file ISF can result in fines and/or trigger physical examination of the cargo at the time arrival. 
CBP = US Customs and Border Protection